WIN Guest Policies & Terms™

Guest Eligibility

 

To reserve or operate a WIN vehicle, each guest must:

 

• Be at least 25 years of age.

• Possess a valid driver's license.

• Maintain valid personal automobile insurance that extends coverage to rental vehicles.

• Meet all reservation and verification requirements before vehicle pickup.

 

Proof of insurance will be requested before pickup. If you are unsure whether your personal automobile insurance provides coverage for rental vehicles, we encourage you to contact your insurance provider before making your

reservation.

 

WIN reserves the right to deny or cancel a reservation if eligibility requirements

are not met.

 

Reservations

 

Reservation requests are reviewed individually to ensure vehicle availability and proper preparation.

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Submitting a reservation request does not guarantee a reservation until it has been reviewed and confirmed by the WIN Guest Care Team.

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We recommend reserving as early as possible, especially during holidays, graduation season, football weekends, and other peak travel periods.

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If your travel plans change, please contact our team as soon as possible. We will do our best to accommodate changes based on vehicle availability.

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Payments & Security Deposit

 

Every reservation requires a refundable security deposit of $500, collected at the time of booking.

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We accept all major credit cards. Payment is processed securely through our

online reservation system.

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By completing a reservation, guests acknowledge and agree to all payment

requirements associated with their rental.

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Additional charges may apply for optional Travel Collections, Additional Travel Enhancements, excess mileage, late returns, damage, excessive cleaning, or other situations outlined in this document.

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Vehicle Pickup

 

All vehicle pickups take place at:

 

 

WIN Passenger Van Rental | 404 South 7th Street | Opelika, Alabama 36801

All in-person visits must be scheduled in advance. WIN operates by reservation only.

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Please bring the following to your scheduled pickup:

• A valid driver's license

• Proof of personal automobile insurance

• The credit card used for your reservation

• Any additional documentation requested before pickup

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Before departure, each guest will complete a vehicle walkthrough with a member of the WIN Guest Care Team to ensure a smooth and confident start to their journey.

 

Vehicle Return

 

All vehicle returns take place at:

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WIN Passenger Van Rental | 404 South 7th Street | Opelika, Alabama 36801

Vehicles should be returned on time and in substantially the same condition in which they were received, excluding normal wear.

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WIN provides a 60-minute grace period for vehicle returns.

 

After the grace period, late returns are charged $50 per hour, up to four hours. Vehicles returned more than four hours late may be charged for an additional rental day.

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If you anticipate being late, please contact our team as soon as possible.

 

Whenever scheduling permits, we will gladly work with you to extend your

reservation.

 

Mileage

 

Each rental includes 250 miles per rental day.

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Additional mileage beyond the included allowance is billed at $0.45 per mile.

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Mileage is calculated at the time of vehicle return based on the odometer readings recorded at pickup and return.

 

Caring for Your WIN Vehicle

 

Every WIN vehicle is professionally cleaned, inspected, sanitized, and

thoughtfully prepared before every reservation.

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We simply ask our guests to return each vehicle with the same level of care and

respect with which it was received.

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Excessive cleaning charges may apply when a vehicle is returned in a condition that requires cleaning beyond normal use. Our team will communicate any such charges clearly and promptly.

 

Approved Drivers

 

Only drivers approved by WIN and listed on the reservation may operate the vehicle.

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All approved drivers must meet WIN's eligibility requirements, including minimum age, valid driver's license, and qualifying automobile insurance.

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Unauthorized drivers are prohibited from operating any WIN vehicle.

 

Smoking, Pets & Cleanliness

 

To maintain a welcoming experience for every guest:

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• Smoking and vaping are prohibited in all WIN vehicles.

• Pets are welcome with prior approval. Please notify our team during the reservation process.

• Excessive cleaning charges may apply when necessary.

 

Additional cleaning fees will apply if the smoking and vaping policy is violated.

 

Travel Guidelines

 

WIN proudly welcomes travel throughout Alabama and approved destinations outside the state.

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Out-of-state travel is welcome. We simply ask that you share your general travel destination during the reservation process so our team can better support your journey if assistance is needed.

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Certain travel restrictions may apply based on the reservation.

 

Roadside Assistance

 

Every WIN rental includes access to roadside assistance for covered emergencies. If you experience an unexpected issue during your rental, please contact our team immediately. We will work with our roadside assistance provider to help you get back on the road as quickly and safely as possible.

 

Guest safety is always our highest priority.

 

Accidents & Emergencies

 

If an emergency occurs, guests should first contact emergency responders when appropriate and then notify the WIN Guest Care Team as soon as reasonably possible. Our team will work diligently to assist and support you throughout the situation whenever possible.

 

Guest safety is always our highest priority.

 

Cancellations & Reservation Changes

 

We understand that plans can change. WIN's cancellation policy is designed to be fair to both our guests and our business.

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More than 14 days before pickup: Full refund

7 to 13 days before pickup: Refund less a $50 processing fee

3 to 6 days before pickup: 50% refund

Less than 72 hours before pickup: Non-refundable

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Whenever possible, our team will work with guests to accommodate requested reservation changes based on vehicle availability.

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To request a modification or cancellation, please contact the WIN Guest Care Team as soon as possible.

 

Privacy

 

WIN values your privacy.

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Personal information is collected and maintained only for purposes related to your reservation, business operations, legal compliance, and guest service.

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We are committed to handling your information responsibly and with care. For full details on how WIN collects, uses, and protects your information, please review The WIN Privacy Policy, available at winvanrental.com.

 

Updates to These Policies

 

WIN Passenger Van Rental may update The WIN Guest Policies & Terms™ periodically to reflect changes in business operations, legal requirements, or enhancements to The WIN Experience™.

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The most current version will always be available through our website at winvanrental.com.

 

Contact the WIN Guest Care Team

 

If you have questions about these policies, your reservation, or anything related

to The WIN ExperienceTM, our team is here to help.

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Phone: 334-851-8600

Email: Support@winvanrental.com

Website: winvanrental.com

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Customer Support Hours: Monday through Sunday | 7:00 AM to 7:00 PM (Central Time)

 

Thank You

 

Thank you for choosing WIN Passenger Van Rental.

It is our privilege to be part of your journey.

 

Welcome to The WIN Experience™. We look forward to being part of your journey.

 

Every Detail Matters Because Every Journey Matters.

Travel Well. Travel Together. Travel WIN.™

 

WIN Passenger Van Rental, LLC

404 South 7th Street | Opelika, Alabama 36801

Phone: 334-851-8600 | Email: Support@winvanrental.com

 

winvanrental.com

 

The WIN Guest Policies & Terms™  |   Effective August 2026